About

FAQ

• Where is the store based?

  Guangzhou, China

• Do you accept orders placed outside of the US?

  We sure do!

• How long will it take to receive my order?

  Once shipped most domestic orders take anywhere from 2 to 10 business days to arrive depending on the efficiency of your local postal service. International shipping delivery times may vary between 2 and 12 weeks.

• How long does shipping take?

  1) Normal situation: arrive at the destination around 16-35 days
  2) Special circumstances: 35-60 days to reach the destination, special circumstances include: holidays, policy adjustments, remote areas, etc.

• Sizing details

  Each product page have detail size information about the item,please check the size you want before order it. Thank you!

• How do you ship packages?

  Packages will be sent by "China Post Register Air Mairl" or "ePacket" or “Yanwen”or "AliExpress Standard Shipping".
  If you want to ship by fast shipping method,such as DHL or EMS,also will be ok,but you need to pay the extra shipping fee by yourself.

• When will we send the item?

  If for in stock item,Usually item will be sent 3-5 working days.
  In special cases,then need to wait about 7-15 working days.
  If for custom size items,then may need it takes 1-2 months.
  Some items are customize items,have specific production time,please check each detail of the product page.

• What is Storenvy?

  This store is created with Storenvy, an online store builder and marketplace for inspired brands. As a shopper, you can discover and buy items from multiple stores from all over the world and check out in one step at or open your own store for free.

• How do I pay for my order? Is it secure?

  The Storenvy checkout process is powered by both Stripe and PayPal, two of the most trusted online payment solutions on the web. Because of this, Storenvy has all the same securities and payment fraud protection as these leading payment processors. We accept Visa, Mastercard, Discover, American Express and Diners Club. If paying with PayPal, you may also make payments using your bank account, but this may delay your order.

• What if something is wrong with my order?

  If you have a problem with an order from this store, please contact the store directly, either through the Contact page or through your Storenvy account settings page.